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CONTACT US

We're here to help. Reach out for support, feedback, or general inquiries.

Email Support

For detailed inquiries and technical support

support@obsidexsolutions.com

Response time: 24-48 hours

Live Chat

Quick questions and instant help

Available: Mon-Fri, 9 AM - 6 PM IST

Send Us a Message

Frequently Asked Questions

How long does it take to get a response?
Email inquiries are typically answered within 24-48 hours during business days. Live chat provides immediate responses during business hours (Mon-Fri, 9 AM - 6 PM IST).
What information should I include in my support request?
  • Your account email address
  • A clear description of the issue
  • Screenshots or error messages (if applicable)
  • Steps to reproduce the problem
  • Browser and device information
Can I request a refund through this contact form?
Yes, you can request refunds through this form or by emailing support@obsidexsolutions.com. Please review our Refund Policy for eligibility criteria before submitting your request.
Do you offer phone support?
Currently, we provide support via email and live chat only. These channels allow us to provide detailed, documented assistance and ensure faster resolution times.
How can I report a security vulnerability?
For security-related issues, please email security@obsidexsolutions.com directly. We take security seriously and will respond promptly to verified reports.

Additional Resources

Terms of Service

Read our service terms and conditions

Privacy Policy

Learn how we protect your data

Refund Policy

Understand our refund terms

Delivery Policy

Digital delivery information

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST

Saturday: 10:00 AM - 4:00 PM IST

Sunday: Closed

Email support is monitored 24/7. Responses may take longer outside business hours.

Company Information

OBSIDEX SOLUTIONS

AI Handwriting Solutions

Email: support@obsidexsolutions.com

Business: business@obsidexsolutions.com