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SHIPPING & DELIVERY

Last updated: December 19, 2024

1. Nature of Service

OBSIDEX SOLUTIONS is a 100% digital service. We provide AI-powered handwriting generation software accessible via web browser. There are no physical products, and therefore no shipping or physical delivery is involved.

2. Instant Digital Access

2.1 Immediate Activation

Upon successful payment:

  • Your account is activated immediately
  • Premium features become available within seconds
  • No waiting period or manual approval required
  • Access from any device with an internet connection

2.2 Access Method

To access your subscription:

  1. Log in to your OBSIDEX SOLUTIONS account
  2. All premium features are automatically unlocked
  3. Start generating handwritten documents immediately

3. Digital Product Delivery

3.1 Generated Documents

When you generate handwritten documents using OBSIDEX SOLUTIONS:

  • Documents are generated in real-time (typically 5-30 seconds)
  • Download instantly as PNG, PDF, or SVG files
  • Files are stored for 90 days in your account
  • No physical media or postal delivery

3.2 Download Limits

There are no artificial download limits on generated documents. You may download and save your documents as many times as needed within your storage period.

4. Service Availability

4.1 24/7 Access

OBSIDEX SOLUTIONS is available 24/7 with rare exceptions for scheduled maintenance. We aim for:

  • 99.9% uptime guarantee
  • Global CDN for fast performance
  • Redundant servers for reliability

4.2 Maintenance Windows

Scheduled maintenance is performed during low-traffic periods (typically 2-4 AM UTC) and is announced at least 48 hours in advance via email and in-app notifications.

5. Geographic Restrictions

OBSIDEX SOLUTIONS is accessible worldwide, with no geographic restrictions or delivery zones. Our service is available in all countries with internet access, subject to local regulations.

9. Third-Party Integrations

OBSIDEX SOLUTIONS may offer API access or integrations with third-party services. These integrations are activated instantly upon subscription upgrade and require no additional delivery or setup (beyond API key generation).

10. Digital Rights & Licenses

Your subscription grants you a non-transferable license to use OBSIDEX SOLUTIONS services. There is no physical license key or certificate delivery. Your account access serves as your license verification.

11. Export Restrictions

While OBSIDEX SOLUTIONS is available globally, certain features may be subject to export restrictions based on your jurisdiction. Users are responsible for compliance with local laws regarding digital content generation and AI services.

12. No Physical Address Required

As a digital service, OBSIDEX SOLUTIONS does not require a shipping address. Your email address and account credentials are sufficient for service delivery.

6. Delivery Confirmation

After subscribing, you will receive:

  • Email confirmation: Payment receipt and activation notice
  • Account dashboard: Updated subscription status
  • Feature access: Immediate unlock of premium features

7. Payment-to-Access Timeline

Payment MethodActivation Time
UPI (Razorpay)Instant (within 5 seconds)
Credit/Debit CardInstant (within 10 seconds)
Cryptocurrency (manual verification)2-24 hours (after blockchain confirmation)

8. Failed Activation

If your subscription does not activate immediately after payment:

  1. Check your email for payment confirmation
  2. Refresh your browser and log out/in
  3. Check payment status in your payment provider's dashboard
  4. Contact support via contact page with payment proof

Our support team will manually activate your account within 2-4 hours during business hours.

9. Third-Party Integrations

OBSIDEX SOLUTIONS may offer API access or integrations with third-party services. These integrations are activated instantly upon subscription upgrade and require no additional delivery or setup (beyond API key generation).

10. Digital Rights & Licenses

Your subscription grants you a non-transferable license to use OBSIDEX SOLUTIONS services. There is no physical license key or certificate delivery. Your account access serves as your license verification.

11. Export Restrictions

While OBSIDEX SOLUTIONS is available globally, certain features may be subject to export restrictions based on your jurisdiction. Users are responsible for compliance with local laws regarding digital content generation and AI services.

12. No Physical Address Required

As a digital service, OBSIDEX SOLUTIONS does not require a shipping address. Your email address and account credentials are sufficient for service delivery.

13. Questions

For questions about digital delivery or account activation, please contact us.