1. Introduction
OBSIDEX SOLUTIONS (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handwriting generation service.
2. Information We Collect
2.1 Personal Information
- Email address
- Name (optional)
- Payment information (processed securely by Razorpay/payment providers)
- Account credentials (securely encrypted)
2.2 Usage Data
- Text content submitted for handwriting generation
- Generated documents and images
- Font preferences and calibration settings
- Usage statistics (renders per month, feature usage)
- Device information and browser type
- IP address and geolocation data
2.3 Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, maintain sessions, and analyze usage patterns. You can control cookie preferences through our cookie consent banner.
3. How We Use Your Information
- Provide and maintain our handwriting generation service
- Process your transactions and manage subscriptions
- Personalize your experience with saved preferences
- Send service updates and promotional communications (with consent)
- Improve our algorithms and service quality
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. Data Retention
We retain your data as follows:
- Account information: Until you request deletion or account termination
- Generated documents: 90 days (unless saved to your account)
- Payment records: 7 years (legal requirement)
- Usage logs: 12 months
5. Data Sharing and Disclosure
We do NOT sell your personal data. We may share information with:
- Payment Processors: Razorpay, cryptocurrency payment providers (for transaction processing)
- Cloud Services: Supabase (database), hosting providers (for service delivery)
- Analytics: Anonymous usage analytics for service improvement
- Legal Compliance: When required by law or to protect our rights
6. Data Security
We implement industry-standard security measures:
- End-to-end encryption for data transmission (TLS/SSL)
- Encrypted password storage using bcrypt
- Secure database access with role-based permissions
- Regular security audits and updates
- Two-factor authentication (optional)
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to processing of your data for specific purposes
To exercise these rights, contact us at our contact page.
8. International Data Transfers
Your data may be processed in servers located outside your country of residence. We ensure adequate safeguards are in place to protect your data in compliance with GDPR and applicable data protection laws.
9. Children's Privacy
OBSIDEX SOLUTIONS is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
10. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or to exercise your rights, contact us: Contact Page
13. GDPR Compliance
For users in the European Economic Area (EEA), we comply with GDPR requirements. Our lawful basis for processing includes consent, contract performance, legal obligations, and legitimate interests.